STG workshop

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Breakout Session Guidance


13th April: Piloting shared services and cloud implementation

Kings College London





10:40 – 11:00

Meet and greet

11:00 – 12:30

Breakout session

Four session leads have been selected to each run a parallel breakout group because they have experience of piloting shared services and cloud implementations through their FSD project. This session is designed to give delegates from institutions an opportunity to discuss the processes involved in setting up different types of service delivery and of the factors to be aware of during this transition. 

In an attempt to provide the necessary context, each parallel group will begin with an initial discussion about the problems you are trying to solve that is causing you to consider moving to alternative service delivery models for the given system/service area (e.g. little support for storage and preservation of research data by central IT departments). Having established the problem space, the discussion will then progress to capturing the ‘stages’ involved in moving to a new service delivery model(s), the ‘factors’ to be aware of during this transition. Some of the anticipated and realised ‘benefits’ will also be captured.

Whilst each project lead will be facilitating the discussion, and a member of the FSD Support and Synthesis Project will be on hand to help capture the discussions in a creative and meaningful way (e.g. poster)

Group A

Type of Service Delivery: Shared Procurementof a cloud-based shared service solution

System/service area: Student facing systems and services

Lead project: Bloomsbury Media Cloud

Group B

Type of Service Delivery: Hybrid-cloud infrastructure to support flexible research

System/service area: Research management

Lead project: KINDURA

Group C

Type of Service Delivery: Shared ICT services through local government partnerships

System/service area: Business and Corporate Information Systems (administration)

Lead project: HELASS

Group D

Type of Service Delivery: Modular cloud solution that meets both institutional and vendor needs

System/service area: Student facing systems and services

Lead project(s): Cumulus and PRAM


Short Presentation: Implementing shared services for administration in Higher and Further Education through the HEFCE UMF Programme.

John Chapman, JISC Programme Manager, will provide an update on the latest developments of the UMF Shared Services Programme. This will include input from Alex Hawker, JISC FSD Programme Manager, to explain how this builds upon the objectives of the FSD Programme.

14:00 – 15:00

Breakout session feedback: Each of the four discussion groups will have the opportunity to report back to the rest of the workshop delegates on their findings from the morning breakout session. Members of the FSD Support and Synthesis Project will be capturing some of the key and common learning points from each of the four sessions, and these too will be reflected back to the group.

15:00 – 15:15

Tea break

15:15 – 15:30

JISC resources to meet your support needs

The JISC Flexible Service Delivery infoKit is currently in development and is due to be formally launched at the UCISA CISG Conference in November.

This new infoKit resource will draw together key themes and offer various stakeholder groups with a pathway through guidance emerging from the programme, and will provide access to institutional case studies of impact and value as well as other sharable JISC project outputs.

The infokit will be introduced and you will have the opportunity to offer feedback into its ongoing development.


What next?

Is there a requirement for ongoing community engagement between institutional staff around shared services and cloud computing preparedness and implementation? If so, who should form part of this ‘learning community’ and what should its relationship be with the established Enterprise Architecture Practice Group? Moreover, how should supplier engagement be managed?