Funded RM Projects Phase 2

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JISC Relationship Management Programme Phase 2
Phase 2 of the JISC funded Relationship Management Programme ran from 1st March 2011 to July 2012 and has has built on the findings of Phase 1. This is a much longer Programme compared to that of Phase 1, which has enabled institutions to more fully test improvements made.

The Programme was divided into three strands, with greater focus on SLRM (Student Lifecycle Relationship Management), and again supported by the JISC CETIS RMSAS (Relationship Management Support and Synthesis) project, which runs this site. The Strands are:  Strand 1: Good Practice in CRM - This project, run jointly by two universities, delivered a comprehensive online handbook of good practice in CRM (Customer Relationship Management) processes for HE and FE. Strand 2: Student progression, retention and non-completion - Eight institutions (seven universities and one FE college) focused on delivering service innovations to improve the quality of the student experience, with regard to enhancing progression and retention in order to minimise non-completion. Strand 3: Alumni engagement - Seven university projects used web technologies to support mutally beneficial alumni engagement.

This page contains links to information to help support the Phase 2 projects.

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Programme Support Information

 * Phase 2 Deliverables and Deadlines
 * Information on Blogging about your project
 * Project Clusters
 * Project Management Resources

Image by lusi.

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