Service Design 18th December 2009

Back to [http://wiki.cetis.ac.uk/Previous_RM_Events#Service_Design_Event.2C_18th_December_2009.2C_Derby. Previous RM Events: Service Design Event 18th December 2009].

Introduction
An introduction to service design, including blueprinting, examples, and techniques was held on Friday 18th December, 2009 at the University of Derby. The DERBI project team very kindly offered to share their expertise in service design with the SLRM projects.

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Blueprinting and Other Techniques
Speaker: Polina Baranova, University of Derby Presentation: Blueprinting and Other Techniques (PowerPoint Format - 1.6Mb) Polina Baranova gave an introduction to service design blueprinting and other techniques.

The DERBI Approach to Service Design
Speakers: Sue Morrison and Rachel Crane, University of Derby Presentation: The DERBI Approach to Service Design (PowerPoint Format - 1.5Mb) The DERBI project team described how they've put service design into practice.

Practical Session on Service Mapping
Speaker: Polina Baranova, University of Derby This session gave participants the opportunity to try mapping out their service.

Smoothing the Service
Speaker: Polina Baranova, University of Derby Presentation: Services Improvement Techniques (PowerPoint format - 963Kb) This session followed on from the morning's session with techniques for improving the service.

Discussion and Close
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