Using Service Design in HE and FE

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Introduction
The Using Service Design in HE and FE event will be held on Thursday 17th November, 2011 in Birmingham.

This event is open to anyone interested in using the service design approach in HE and FE and will focus on the mid to latter stages, e.g blueprinting and implementation/trialling of improvements.

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Registration
Registration is now open. If you have registered for the meeting and can no longer attend, please e-mail Sharon on s.perry @ bolton.ac.uk (remove spaces).

The meeting is free to attend and will run from 10:00 to 16:00. Lunch and refreshments will be provided.

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Draft Agenda
Please note that the exact timings and session details are still to be confirmed.

10:00-10:30 Coffee and Registration 10:30-10:35 Welcome - Sharon Perry, JISC CETIS 10:30-11:00 Introduction - Lauren Currie, Snook 11:00-12:30 Practical Session: Blueprinting - Lauren Currie, Snook 12:30-13:15 Lunch 13:15-14:45 Practical Session: Implementation/Trialling of Improvements - Lauren Currie, Snook 14:45-15:00 Tea 15:00-15:45 tbc - Lauren Currie, Snook 15:45-16:00 Roundup of the Day - Sharon Perry, JISC CETIS

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Location
The meeting will be held at Conference Aston in Birmingham. Location details and a map (PDF format) are available. Please note that if you are driving to the venue, you will need to pre-book a own car parking space by completing the online booking form at least 48 hours prior to arrival.

Aston Business School Conference Centre is approximately ten minutes walk from Birmingham New Street train station.

Venue Address: Aston Business School Conference Centre, Aston Triangle, Birmingham, B4 7ET.

Telephone: Conference Aston: 0121 204 4300.

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Accommodation Details
Bed and breakfast accommodation is available onsite at the Aston Business School Conference Centre. You could also try Late Rooms.

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