Business and Community Engagement

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Improving the Service (2 Links)  Know your Processes, Know your Markets; How To Avoid Building Bridges on Quicksand (Word format, 41Kb). Author: Simon Whittemore, JISC. Date: August 2009. This paper is discussed in the JISC e-Revolution, Business, Education blog post on "Technology, stakeholder relationships and institutional well-being". Whittemore talks about the pressures on HE and FE sector in the UK and how self-knowledge can improve service quality and stimulate demand. 

Relationship Management & Business Intelligence. Author: JISC. Date: February 2010. Part of the "JISC Portfolio for Senior Managers: Employing technology to support your business goals" suite of resources. This section describes JISC's BCE (Business and Community Engagement) Programme, the CRM Self-Analysis Framework, and the Record Management Maturity Model. There are also a few videos featuring Simon Whittemore from JISC on Relationship Management and Business Intelligence. 

Image by nkzs.

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