Sustaining RM Beyond the Programme

Back to Previous RM Events: Sustaining RM Beyond the Programme 12th July 2012.

Objectives

 * To reflect on the successes and impact of the programme
 * To consider what challenges remain & explore strategies for dealing with them
 * In particular to consider what the projects, JISC and Critical Friends can continue to do beyond the current funding period of the RM programme to sustain momentum, both for their individual projects (moving from ‘project’ status to ‘business change’) and for RM as an agenda across the sector.

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Format
To be highly participative in nature and consist of a series of “show and tell” sessions aimed at sharing findings, solutions and benefits from across the Strands and the Programme as a whole. This will then be followed by sessions exploring ways to keep the momentum going both at a project level and across the sector.

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Intended Outcomes

 * Reinforcement of the value and impact of the programme and the projects
 * A shared understanding of the challenges and the benefits faced by institutions in using relationship management to improve the student experience
 * Practical advice for projects to continue to progress their RM projects within their institutions
 * A way forward for a self-sustaining source of support for the projects (and other interested institutions?) beyond the programme
 * Exploration of specific development opportunities arising out of the programme.

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Agenda
There is a PDF version of the presentations given by JISC and CETIS (1.56Mb) and blog posts giving an overview of the event from Lisa Corley (Sustaining Relationship Management - Beyond the Programme work) and Myles Danson (Relationship Management in Higher Education, July 2012 Manchester).


 * The journey so far – Myles Danson, JISC
 * Breakout
 * Strand 2: Sharing RM and the student experience
 * Strand 2B Presentation (PDF format, 6.86Mb)
 * Strand 3: Sharing engaging alumni using RM
 * Brunel AGENT Presentation (PDF format, 5.45Mb)
 * Hertfordshire Alumni Link Presentation (PDF format, 255Kb)
 * Strand 3B Presentation (PDF format, 1.2Mb)
 * The CRM Handbook – Strand 1 (PDF format, 104Mb)
 * Evaluation and impact panel – Simon Whittemore, JISC and Critical Friends
 * Resources for the future – Sharon Perry and Lisa Corley, JISC CETIS
 * Next steps forward – Myles Danson and Simon Whittemore
 * Relationship Management: notes on Road to Value group discussion, 12 July 2012 by Alan Paull, APS Ltd
 * Project reflections on the day, evaluation and close

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End of Relationship Management Startup Meeting: Back to Top of Page