Service Design 18th December 2009

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Back to Previous RM Events: Service Design Event 18th December 2009.

Contents


Introduction

An introduction to service design, including blueprinting, examples, and techniques was held on Friday 18th December, 2009 at the University of Derby. The DERBI project team very kindly offered to share their expertise in service design with the SLRM projects.

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Agenda

Blueprinting and Other Techniques

Speaker: Polina Baranova, University of Derby
Presentation: Blueprinting and Other Techniques (PowerPoint Format - 1.6Mb)
Polina Baranova gave an introduction to service design blueprinting and other techniques.


The DERBI Approach to Service Design

Speakers: Sue Morrison and Rachel Crane, University of Derby
Presentation: The DERBI Approach to Service Design (PowerPoint Format - 1.5Mb)
The DERBI project team described how they've put service design into practice.


Practical Session on Service Mapping

Speaker: Polina Baranova, University of Derby
This session gave participants the opportunity to try mapping out their service.


Smoothing the Service

Speaker: Polina Baranova, University of Derby
Presentation: Services Improvement Techniques (PowerPoint format - 963Kb)
This session followed on from the morning's session with techniques for improving the service.


Discussion and Close

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